Business Roles

SOM manages order processing, and moves of services and equipment. This module tracks orders initiated, pending and completed. It identifies all chargeable components (posted automatically to the billing module). Customers can place orders over the web and check the status too. SOM provides automated work orders. It tracks their status; pending or completed. It automatically updates equipment and cable inventories.

Manages details of vendor billing to the phone company and billing to its customers. It enables professionals to determine the elements and complexities of services to customers.

A common library of codes tracks individual service and equipment items offered to customers. Inventory is capable of distributing costs to the Billing module on the basis of unit rates
Repair requests can be made and subsequent status checked over the web. The system generates tickets and provides tracking and disposition information.

RAM quickly schedules and manages appropriate repairs by immediate updates from the Inventory, Network and Warranty Admin modules. It can verify vendor billing, track warranties and vendor assignments, and charge billable repairs to customers.